Is a PIP the First Step in Firing an Employee?
Use a PIP to help an employee get back on track to succeed
Are you interested in performance improvement plans (PIPs)? PIPs are a popular topic with readers because so many organizations do them wrong and use them for all of the wrong reasons. So employees are often confused about what being placed on a PIP actually means for their current and future employment.
Readers frequently ask, in terms of , how does a manager do them? Is it appropriate for the manager to go "fishing" for feedback from other managers about the person on the PIP?
For example, if someone is serving their client group, and is put on a PIP, how does the manager find out if has improved for the person on the PIP without asking each week for feedback from the client group? Is this the right procedure? Also, do PIP's really work? Or are they usually just the start of a paper trail to build up a legal defense to fire someone?
To respond to these frequently asked questions, PIPs have succeeded many times and sometimes they don't succeed, too. With who went astray, putting them on a PIP is a way for you to have finally gotten their attention. You should liken a PIP to hitting someone upside their head with a two by four since no other performance seemed to work to convince them that their performance was in need of serious improvement.
(Really, in a non-violent stance, with some employees, you just need to get their attention. You need to help them understand that their performance issues are serious—and that their performance problems are serious enough to eventually result in .)
Following a successful PIP, the key for the manager is vigilance. You cannot allow the employee to slip back into the performance habits that earned him or her the PIP in the first place.
You never want to do a second PIP because, at some point, your adult employees need to take responsibility for their own performance and success. (To be honest, HR managers don't really like to do PIPs the first time because of the manager's and the Human Resources staff time they take for development and feedback. And, one more time, these are adults. Right?)
To answer the next part of common questions, it is appropriate for a manager to confidentially or improvement from another manager, as long as that manager is the customer of the employee's service. This input is essential to know whether the employee on the PIP has actually improved in the eyes of their customer.
Managers do not have the time nor the desire to spend their days watching over the shoulder of the employee who has been placed on a PIP. So, the manager is dependent on this feedback.
Feedback from another manager is also appropriate if the second manager directs part of the employee's work or a team on which the . It is not appropriate to from regular employees who are coworkers unless the solicitation is part of an informal or formal process.
Employment Termination Possibility
A PIP is often the start of paperwork that will eventually result in . That should not be the goal of the PIP although I suspect, in many organizations, it is.
This is because, despite your best efforts, an employee may not take responsibility for his actions and improve as required to succeed in the job. So, with this potential in mind, you need to make sure that on the PIP:
- the goals are completely relevant to the job,
- enough detail exists to enable the employee to succeed,
- as much as possible, the , or if not measurable, the expected outcomes are described in such a way that the manager, HR, and the employee can agree on whether they were reached or not.
Meet with the employee every couple of weeks to discuss progress. all and progress—or lack thereof. If you see little progress occurring despite these best efforts, it's time to consider .
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