How to Create a Small Business Website That Works

8 Tips for Small Business Website Design

Create a Business Website That Works. Image (c) Johnnie Davis / Getty Images

Often people tell me, "My business website isn't working. I'm not getting anything out of it."

The trick to getting what you want out of your small business website, such as leads and sales, is to have a site design that attracts the visitors you want and encourages them to do what you want them to do. To create a business website that works look at your site design (or your plans for one) and ask yourself these eight questions.

1) Does your website have a professional appearance?

Your website design needs to look professional. Some cookie-cutter website templates and/or home-made websites stand out like sore thumbs, and do nothing to encourage anyone to do business with you. Unless you are an experienced website designer, you should hire one to design a website for your company.

2) Does your website provide 'real' content?

The endless sales pitch approach is vastly overdone and an instant turn-off for visitors. People come to your business website to see information about your business, and your products and/or services. They are already interested. So provide more relevant, additional content for them.

For instance, if you offer bookkeeping services, additional information on keeping records or tax tips are great value-added content. If you sell tiles, provide not only detailed information on your product lines, but how-to information on installation.

3) Does your website make it easy for people to do business with you?

Somewhere on your website, you need to have a page that has your full contact information, including your mailing address and your phone number(s). It's not good enough to just have an e-mail address, especially one that starts "webmaster@".

Carrying contact information on every page is even better.

4) If you have an ecommerce site, do you provide adequate online payment options for your customers?

If you want people to buy your product, you have to make it easy for them. Invest in a good shopping cart, and make sure that you offer payment options such as credit cards and other online payment options, such as PayPal. People don't want to have to bother to print off and mail in a form and a cheque. (For more on Canadian online payment options, see Online Payment Options for Your Online Business and Canadian E-Commerce Solutions.)

5) If you're selling a product or service online, does your website address your visitor's security concerns?

Customers are concerned about transmitting personal information, such as credit card numbers, over the Web. You need to not only have the appropriate technology (such as SSL) in place, but let your potential customers know about it, by putting your Secure Site certificates in prominent locations, and having a page that addresses your visitor's concerns, such as a FAQ.

6) Have you built search engine optimization into your site's pages?

Now your site showcases your business, and the products or services you offer in a way that makes doing business with your company attractive.

What's next? Signage; showing the prospective customer the path to your business website's door.

How do you show prospective customers the path to your business website's online door? Primarily through good search engine placement, which means spending time on search engine optimization.

You need to give every page of your business website the best chance of ranking well in the search engines. Search engine optimization means that every page of your site has title tags and meta tags that are appropriate in terms of the keywords you have chosen for that page (see Effective Search Engine Optimization) - and that you've used each page's keywords or phrases the ‘right’ number of times throughout each page (see Keyword Density Explained).

See also: 29 Ways To Drive Traffic To Your Business Website.

7) Have you integrated social media into your website?

Now days most business websites are integrated with social media. Having a social media presence on Facebook, Twitter, LinkedIn, etc. adds further legitimacy to your business and drive more traffic to your business website. The more tweets or Facebook likes your site gets the higher your website will rank in the search engines. See:

How to Create a Fan Page on Facebook

How to Create a Facebook Welcome Page

Why Your Business Should Use Twitter

How to Use Twitter (A Get Started Guide)

5 Tips for Promoting Your Business on Twitter

Leverage LinkedIn to Increase Your Business

8) Does your small business website have adequate web hosting?

While there are some free web hosts out there, many visitors will turn up their nose at your site when they see that your business is using one. The assumption is that a quality business will have quality website hosting.

Most free hosting services do not allow you to use your own domain name so if your company name is Acme Inc. your website url will be a subfolder of the provider-supplied domain name, e.g.

Using a free or 'inexpensive' web hosting service can also cause you problems because of excessive downtime - periods of time when no one can access your small business website at all.

Making Sure You Create a Business Website That Works

The purpose of a business website is to provide your potential clients or customers who use the Internet access to your business, and make doing business with you, rather than someone else, an attractive proposition. If you can answer "yes" to the eight questions in this article, you have a site that will be well on its way to bringing in those leads and sales you want.